Answering Service, Virtual Receptionist & Call Center Services

Use our live answering service, virtual receptionist and call center solutions to maximize your business opportunities and prepare for the unexpected. You pay only when we answer your calls, so you can be confident your phones will be answered quickly and professionally. Looking for appointment scheduling, answering services, call center providers, catalog order taking, customer care, message taking, order taking service, telephone answering service, or voicemail service? Our statistics show we are among the best in the answering service industry.

Some of the Many Industries We Serve

IT Support Answering Service
Funeral Home Answering Service
Property Management Answering Service
Real Estate Answering Services

An AnswerFirst Minute

AnswerFirst News

AnswerFirst Answering Service Attends Child Abuse Council Benefit - 10/12/2011

The Champions for Children Breakfast is one of many annual fundraisers organized by the Child Abuse Council. According to their website, the Child Abuse Council has been helping...

AnswerFirst Answering Service Attends The Florida Bar Midyear Meeting - 9/15/2011

Teri Erickson, Business Development Coordinator at AnswerFirst said, “Legal professionals are a large part of our client base because our services are a...

AnswerFirst Answering Service, Call Center and Virtual Office Clients

Answering Service

An answering service is a cost effective way to handle after hour business calls. Our professional staff can be available when your’s is not. We are more than just someone answering your calls, to your callers we are your business. Insuring all your callers are greeted by a courteous and helpful voice can make a difference. We offer messaging services, customer care solutions, live telephone answering services and more.
Read More About Answering Service...

Virtual Receptionist

We're more than just an answering service. Our virtual office solution adds the benefits of a world class IVR to your Live Operator answering service. Urgent or emergency calls can be quickly transferred to a live agent. Voice mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box are available.
Read More About Virtual Receptionist...

Order Entry

Our skilled and experienced agents can quickly take your orders. Use your current e-commerce website or use our internal order systems in combination with our virtual answering service. Up-selling and cross-selling are available as part of our suite of answering services. Voice mail announcement can be added to eliminate shoppers.
Read More About Order Entry...

Call Center Solutions

Our nationwide call center is a fully web enabled, true 24/7 service, so you are never charged extra fees for holidays, weekends or nights. Our technical support representatives will field your first level support calls transparently as though they worked directly for your company.
Read More About Call Center Solutions...

Technical Support

Our staff can alleviate some of the burden 24 hour support places on your staff. Our agents can log in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via an FAQ list.
Read More About Technical Support...

Scheduling/Reservations

We offer cost effective solutions which can free your staff from these mundane tasks. Use of online calendar available to synchronize the scheduling of appointments. Reservations can be made based on the total number of attendees for each event. Confirmation calls can be made to insure appointments are kept.
Read More About Scheduling & Reservations...

AnswerFirst Blog RSS Feed

Click here to subscribe

Inside Our Answering Service: The AnswerFirst Operations Department - 10/27/2011

At AnswerFirst our management staff is split into four departments: Operations, Sales, Marketing and IT. Each department is responsible for specific duties that are crucial to the success of the other departments and AnswerFirst, as a whole.

AnswerFirst Answering Services Booth at the Florida Bar Midyear Meeting in Orlando - 09/22/2011

AnswerFirst Communications is currently attending the Florida Bar Midyear Meeting at the Walt Disney World Resort Hilton in Orlando, Florida.

How Do You Know That Our Operators Will Answer Your Business Calls Quickly? - 09/08/2011

This is a matter of motivation; how critical is it for us to make sure this happens? You only need to look at how our answering services are billed to determine whether or not we are highly motivated to answer your calls quickly.

AnswerFirst Answering Service at ITS 2011 - 08/31/2011

Hundreds of technology executives, internet marketers, business strategists, entrepreneurs and more are onsite at the Tampa Convention Center. Also, Tampa Mayor, Bob Buckhorn, was in attendance and stopped by the AnswerFirst booth to chat and hang out with some of the AnswerFirst team; we managed to snap a few pictures with him.

AnswerFirst Help Desk & Customer Service Solutions - 08/24/2011

We provide call center solutions to software companies, hardware resellers, Internet service providers, hosting companies, telephone companies and many other businesses in the information technology industries. Our agents are your front-line of communication providing affordable customer service in a professional and efficient manner.

AnswerFirst's Will Be Attending ITS 2011 in Tampa on August 31, 2011 - 08/18/2011

At Internet Technology Summit 2011, Internet leaders from across the country will converge to discuss emerging trends, innovations and opportunities created by internet technologies. Hear from top internet experts and thought leaders on topics such as Mobile, Social Media, Cloud Computing, Gaming, Applications, TV 2.0, Analytics, E-Commerce, Search, Geolocation, Internet Security...

AnswerFirst's Business Development Coordinator Accepted Into NAPW - 08/17/2011

AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializingon the way to youin answering & messaging services, contact center and virtual receptionist solutions announced this week that Teri Erickson, AnswerFirst’s Business Development Coordinator, has been accepted into the National Association of Professional Women.

A Major Traffic Jam: The Perfect Reason To Use An Answering Service - 08/10/2011

Lanes of I-275 South in downtown Tampa reopen after crash: "A jack-knifed tanker truck that blocked the southbound lanes of Interstate 275 just south of the downtown exits this morning has been moved and all lanes now are open, officials said."

This is the perfect example of when an answering service can benefit a business: unexpected delays on the roadways cause employees to be late for work but that doesn't stop a businesses' phones from ringing.

Small Business Answering Services - 08/03/2011

Bills need to be paid, money has to be collected, products need to be shipped, customer service issues need to be addressed and that’s not all… someone has to answer the phone. Whether you are a freelance artist or a small group of friends that decided to open a coffee shop your customers deserve top-notch service. When you team up with AnswerFirst Answering Service...

Answering Answering Service Attends Fundraiser For Breast Cancer Awareness - 07/27/2011

The Sixth Annual Pitch For Pink was a minor league baseball game and charity event featuring the Clearwater Threshers against the Fort Myers Miracle. Prior to the game, local celebrities including a mix of media personalities and professional athletes including...

AnswerFirst Answering Service Meets Nick Friedman At South Tampa Chamber Meeting - 07/20/2011

AnswerFirst's Business Development Coordinator, Teri Erickson, attended the South Tampa Chamber of Commerce weekly luncheon today and had the opportunity to hear Nick Friedman, the co-founder of College Hunks Hauling Junk...

Answering Service Client Testimonial - 07/13/2011

"I just wanted to let you know, the dispatcher who forwarded this call did a GREAT job. The lead did not know any English and so your agent stayed on the line to translate for us. I believe that it was going above and beyond the call of duty and feel extremely appreciative."

Client Web Access : Free With Every Answering Service Account - 07/06/2011

Listed below are some of the standard features available with Client Web Access. In addition to these features, Client Web Access provides another layer of redundancy for your account information. Client Web Access is available from any web browser anywhere in the world and all data is available in real time. As soon as a message is saved by one of our agents, it is available in CWA.