Since the invention of the telephone, answering services have been helping businesses meet the needs of their clients. While many predicted answering services would go the way of the horse and buggy with the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever. There are several underlying reasons call centers have continued to flourish in this environment. First and most obvious is the fact people like doing business with other people. If you were looking for a product or service, would you rather speak with a live person or leave a message in a voice mail? The vast majority of the people prefer speaking with a live person, in fact, 33% of people will not even leave a message when reaching a voice mail. It only follows businesses looking for a competitive edge would see this behavior as a means to increase their bottom line.
Our work environment plays a primary role in the health and happiness of our operators. Happy agents equal more productive agents, not only for us, but more importantly, for our clients. Ergonomically correct seating, injury prevention training, and state of the art workstations all add up to reduce the possibility of repetitive strain. |
