Call Center & Virtual Office Services - Call Center

Answering Services - Virtual Office Services

Our Live Operator Virtual Office Services combine the benefits of an answering service with a sophisticated IVR (voice mail system). Virtual office accounts are typically answered on the first ring by the IVR system where the caller hears an announcement. The announcement directs the caller to one of several choices available to the caller, one of which is transferring to a Live Operator. Other options include leaving a message in a mailbox. The mailbox can then call or page you with a notification of a new message. Callers who transfer to the Live Operator are greeting in your company name and any of the services and delivery methods available with our Live Operator service can be implemented.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

All rates are 24/7 and include toll free access.

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $57.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.

Time is calculated in one (1) second increments. Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary. Fax summaries and E-mail summaries can be received up to twice daily for a flat fee.

$20.00 Base Rate (per billing cycle) plus
$0.95 per minute (1.6 cents per second) - operator time and account maintenance
Front-End Voice Mail Time - $0.20 per minute

Security Deposit Is Equal To One Billing Cycle (Minimum $100.00)

We collect base rate, setup fees and a security deposit upon acceptance of contract.

You may also contact us by using our Service Request Form