Call Center Services - Customer Care

Live call monitoring, review of call recordings and one on one training with our staff are all part of our comprehensive solution for specialized accounts. As a fully web enabled call center with redundant internet connectivity, our agents are able to access critical information across the web by accessing web sites or databases. We can dispatch service and technical support personnel according to your escalation protocol and can maintain client databases both locally or across the web. These services are designed to strengthen your customer relations without the cost of adding additional in-house staff.
Our nationwide call center is a fully web enabled, true 24/7 service, so you are never charged extra fees for holidays, weekends or nights. Our true one second billing also insures you never need worry about minutes being rounded up - you pay for EXACTLY what you use each month.
All rates are 24/7 and include toll free access. Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply. Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary. Fax summaries and E-mail summaries can be received up to twice daily for a flat fee.

Time is calculated in one (1) second increments. Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary. Fax summaries and E-mail summaries can be received up to twice daily for a flat fee.

$250.00 per billing cycle (includes 250 Operator Minutes) + $0.95 Per Additional Minute (1.6 cents per second)

Optional Front-End Voice Mail - $0.18 per minute

Security Deposit Is Equal To One Billing Cycle (Minimum $250.00)

We collect base rate, setup fees and a security deposit upon acceptance of contract.

You may also contact us by using our Service Request Form