Answering Service

Virtual Office

Add the benefits of a world class IVR system to your Live Operator messaging service. The IVR can be used to screen callers, gather routine messages, notify you of new messages, etc. Callers meeting your specifications can easily be connected to one of our Live Operator agents for special attention. A variety of mailboxes can be configured and Virtual Office service can represent a savings compared to having all your calls answered by a live agent since some calls can be handled through the IVR. CLICK HERE for pricing.

Order Entry

Our operators are skilled and experienced with all forms of order entry. Whether we are collecting data on one of our in-house shopping carts or are using e-commerce solutions such as a client's website, we can help you make the most of your advertising dollars. We offer flexible solutions custom tailored to your specific needs. Real-time credit card processing, catalog order taking, literature fulfillment and the ability to up-sell or cross-sell are all part of our affordably priced order taking services.
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Customer Care

Customer Care services offer many benefits for businesses. Our customer service support representatives can field support calls transparently as though they worked directly for your company. Questions can be answered; issues can be logged and registration keys can be issued. Our services allow you to make your support available to your customers 24 hours a day, 7 days a week! We can provide this support through the web or through traditional telephony connections.
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Technical Support

Our Technical Support staff can help alleviate the burden on your Technical Support representatives. Our agents can field technical support calls transparently, questions can be answered; trouble tickets logged and we can even connect your callers directly to your staff. True 24 hour service means assistance is available to your callers, even during holidays. As a fully web-enabled call center, this support is available through the web or through telephony connections.
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Scheduling/Reservation

We support special events or manage your on-going scheduling needs. With several excellent solutions available, your requirements can be managed in a cost-effective manner without sacrificing the quality you need. We function as a virtual receptionist for your clients by booking reservations and appointments. All calls are answered and appointments are taken and/or confirmed instantly. Your staff can be freed up to perform other important tasks while we take care of your scheduling needs.
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