Our U.S. agents are here for your customers 24/7/365
At AnswerFirst, we provide answering services and call center solutions to software companies, hardware resellers, internet service providers, hosting companies and many other businesses in the information technology industries. Our agents act like your technicians, answering your calls as if they were on-site at your business and handling your clients as if they were their own. Our operators can provide technical support, software registration keys, help desk administraion and more.
Here are a few of the services that we provide to companies in the IT Industries:
Tier 1 Help Desk Administration
Trouble ticket logging via your web portal
Trouble ticket status
Reset Passwords
- Your calls are always answered by a live operator.
- Your clients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voicemail.
- You only pay when we answer your clients calls. We don't bill for minutes that you don't use and you automatically recieve discounts when your call volume increases.
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. agents 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our agents are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
Do you have questions about our answering services? Please call 1-800-645-2616 or contact us for assistance.
