Unanswered phone calls are lost opportunities.
At AnswerFirst, we provide answering services to hundreds of law offices, lawyers and attorneys across the country. Our agents act like your receptionist, answering your calls as if they were on-site at your practice and handling your clients as if they were their own. Our operators can schedule appointments, answer basic questions about your practice and more.
Here are a few of the services that we provide to attorneys:
Virtual Receptionist
Messaging for non ER existing client calls
Call patching for new clients
Customized intake forms specific to case types
Appointment Scheduling
- Your calls are always answered by a live operator.
- Your clients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voicemail.
- You only pay when we answer your clients calls. We don't bill for minutes that you don't use and you automatically recieve discounts when your call volume increases.
- We accept collect calls from potential clients on your behalf and connect them to the attorney on-call. If we cannot connect them with the on-call attorney we gather facility and booking information.
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. agents 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our agents are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
Do you have questions about our answering services? Please call 1-800-645-2616 or contact us for assistance.
