We offer a variety of Optional Services to meet or exceed our client expectations. From adding voice mail options to your Live Operator account, making international calls on your behalf or raising the priority level for emergency calls, we have the technology to help meet your needs in today's demanding business climate. Scheduled summaries of your messages can be faxed or e-mailed, Front End Voice Mail can be added to your Live Operator account for call screening purposes and several services which cost additional at other services are available to you at no cost. Be sure to ask our professional sales associates how some of these services may meet your needs.

Call Patch
$0.25 per patched minute (billed in one second increments)
For times you need to be directly connected to a caller reaching our service.

Daily Fax Summary
No Additional Charge
A summary of messages, may be sent twice daily to your fax machine.

Daily E-Mail Summary
No Additional Charge
A summary of messages, may be sent twice daily to your e-mail address. This service is provided free to property management accounts.

Client Web Access
FREE with every Live Operator account
Access to account messages, recordings, call logs and other reports is available through the Internet 24-hours a day. You may also set up sub accounts for other employees if you need..

Front End Voice Mail w/ Live Operator Service
$0.25 per minute (automated time)
Calls are initially routed through a voice mailbox before reaching a live operator. Typically is used to filter out all non-emergency calls, allowing only emergency calls to reach a live operator. Voice mailbox may be set up as an announcement only box or as a traditional voice mailbox where callers leave a message in the mailbox. Callers are able to press " 0 " to speak directly with an operator. Client may be notified of messages in their mailbox via several methods.

Message Delivery Voice Mailbox w/ Live Op Service
$0.25 per minute
For clients finding it more convenient to have their messages delivered to an AnswerFirst voice mailbox which is accessible toll-free, nationwide, 24 hours a day. Includes mailbox notifying you of new messages.

Priority Service
$0.60 per minute
For clients needing their callers to receive priority placement in both the ring and hold queues. All Priority Service fees are in addition to base live operator cost.

International Service
Per Minute Rates Vary Depending On Country
Clients requiring calls to or from countries outside of the Continental United States must keep an additional security deposit and credit card on file with AnswerFirst. International Service Rates are in addition to base live operator cost. Rates are based on the specific country rate as well as whether calls are made to or from a land line or a cellular line.

E-Mail Message Delivery
No Additional Fee
Have your messages delivered via e-mail.

Alpha Page Message Delivery
No Additional Fee
Have your messages delivered via alpha pager.

Custom Announcement
No Additional Fee
If our operators aren't able to answer your call by the fifth ring, callers will hear a customized greeting identifying your business and asking them to please hold for a moment.

Voice Logging Of Calls
No Additional Fee
Clients find this an invaluable tool for message redundancy.

Archived Written Messages
No Additional Fee
Message data is archived by AnswerFirst for a period of one (1) year from the date of the message.

**Prices Are Subject To Change Without Notice