In today's busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore! Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives. Regardless of whether your business schedules appointments, meetings, tasks, jobs, clients or service calls, AnswerFirst will get your staff on the same page, increase schedule communication, and boost productivity!
AnswerFirst is able to function as a virtual receptionist for you by booking appointments and reservations in real-time using our shared online calendar or by taking a message from the caller with the appointment information you can call back to confirm. Our agents will also perform general messaging duties for non-scheduling calls. All customer calls are answered and appointments are taken and/or confirmed instantly. Your service staff is no longer interrupted to take phone calls, confirm future appointments and your front desk staff is offloaded to perform other important tasks.
You get an easy cost effective solution which saves time, prevents overbooking, and exceeds your client expectations. Please be sure to ask your representative about the various solutions we offer. We can utilize your web site for reservations and we also offer an in-house solution.
Delivery Options: Appointments are viewed when logging in to the online calendar or when we send a message with an appointment request for you to confirm. General messaging is usually part of a scheduling account. We will deliver general messages via multiple methods at no additional charge. Hold for call in, call out (to cell phone, home phone etc.), digital page, alpha page, e-mail, text messaging, fax each as taken, voice mailbox, file download or export, fax summary and e-mail summary.
An online calendar is an optional service that can be used for shared scheduling (our office and yours.) AnswerFirst can work with any online calendar service that you are currently using.
Do you have questions??? Please call 1-800-645-2616 or contact us for assistance.
