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SERVICES

Answering Services
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Messaging
- Virtual Office
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Order Entry
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Technical Support
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Services

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Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Messaging, dispatching, information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

Messaging Services are cost effective ways for businesses to handle after hour calls or when staff are unavailable. Live Operator services and voicemail are two key components of our custom messaging solutions. Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Virtual Office Services combine the benefits of Live Operator answering services with world class IVR (voice mail) capabilities. Callers are greeted on the first ring by an announcment in your name and have many options to choose from. They can transfer to a Live Operator for specialized services or can leave a voice message in the IVR mailbox for you. You can be notified via several methods of any new messages in the mailbox. Any messages taken by a Live Operator can be delivered via any of the many methods we offer, including patching the caller directly to you..

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Call Center Services include both traditional and web based order entry, customer care, technical support, scheduling services and reservations. We can provide a variety of solutions whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign. Our customer service support representatives field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

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You may also contact us by using our Service Request Form

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