Our main services include
answering services,
virtual receptionist solutions,
order entry, customer & client care,
technical support,
appointment scheduling and reservations. Other important components in our range of services are messaging, e-commerce solutions, dispatching, information gathering, class and seminar reservations, fulfillment, catalog order taking, literature fulfillment, inventory control and credit card processing.
Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!
Messaging services are a cost effective way to handle after hour calls. Our professional staff can be available when your’s is not. We are more than just someone answering your calls... to your callers, we are your business. Insuring all your callers are greeted by a courteous and helpful voice can make a difference.
Read more about answering services...Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.
Read more about virtual receptionist solutions...Our skilled and experienced agents can quickly take your orders. Use your current e-commerce website or use our internal order systems. Up Selling and Cross Selling available as part of our suite of services. Voice mail announcement can be added to eliminate “shoppers”.
Read more about order entry services...Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.
Read more about call center solutions...Our staff can alleviate some of the burden 24 hour support places on your staff. Our agents can log in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via an FAQ list.
Read more about technical support solutions...We offer cost effective solutions which can free your staff from these mundane tasks. Use of Online Calendar available to synchronize the scheduling of appointments. Reservations can be made based on the total number of attendees for each event. Confirmation calls can be made to insure appointments are kept.
Read more about scheduling, appointment setting and reservation services...Are you looking for a service that you don't see listed above?? Please call 1-800-645-2616 or contact us for assistance.
